floor captain

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We do our best every day to make our guests’ experience with us exceptional. Our Floor Captains are ensuring that by delivering an exceptional standard of service. 

We are looking for an excellent communicator and a natural host, who will wow our guests at every turn and make their visit memorable. 

What will you do? 

• Greet customers and serve them in a professional & personalised way. 
• Acquire in depth knowledge of the food & beverage menus in order to assist and provide advice and recommendations when required to guests. 
• Take note and communicate all special dietary requirements to other Team Members 
• Consistently monitor quality of food being served. 
• Maintain hygiene and cleanliness standards, complying with the health and safety policies and procedures 

• Ensure the restaurant is set-up in time for service and supervise for a smooth operation. 
• Direct and supervise the waiting team to ensure that all duties are performed in line with the standards. 
• Ensure that all waiting team have received adequate training to perform their duties. 
• Ensure minimum wastage, breakage and spoilage and that records are kept up to date. 
• Actively use upselling techniques by exceeding guest expectations 

• Handle guest complaints and concerns in an efficient and timely manner 
• Establish friendly relationships with regular and VIP guests 
• Actively seek guests’ feedback and take note of possible improvements 

Benefits

• Competitive Salary & Career Growth
• 5-day working week (44 hours/week)
• OT & Off-in-lieu compensation
• Staff Meals provided every day
• Monthly Sales incentive (up to S$400!)
• Staff Referral Programme (up to S$2000!)
• Annual Leave, up to 18 days
• Medical Insurance
• Special Birthday Treat
• Special Staff discount at all our outlets

Sounds like the job for you? Click below to apply!